Last Updated: January 15, 2024 | Please read this refund policy carefully before making any purchases.
At Climb Central Delhi, we strive to provide excellent service and ensure customer satisfaction with every purchase. This refund policy outlines the terms and conditions for refunds on online purchases made through our website.
Important: All refund requests must be submitted within the specified timeframes mentioned in this policy. Refunds are processed based on the original payment method used during purchase.
We reserve the right to refuse refunds that do not meet the criteria outlined in this policy. All decisions regarding refunds are made at the discretion of Climb Central Delhi management.
Refund Request Submission: Must be submitted within 7 days of purchase or before the scheduled activity date (whichever is earlier).
Processing Time: Refunds are processed within 7-14 business days after approval.
Bank Processing: Additional 3-5 business days for the amount to reflect in your account, depending on your bank.
Entry tickets purchased online for climbing sessions are subject to the following refund conditions:
| Time Before Session | Refund Percentage | Conditions |
|---|---|---|
| More than 48 hours | 100% refund | Full refund minus payment gateway charges |
| 24-48 hours | 50% refund | Half refund minus payment gateway charges |
| Less than 24 hours | No refund | Rescheduling may be possible based on availability |
| No-show | No refund | Ticket is forfeited |
Note: In case of facility closure due to unforeseen circumstances (technical issues, maintenance, emergencies), customers will be offered the option to reschedule or receive a full refund.
Customers may reschedule their climbing sessions under the following conditions:
Merchandise purchased online (climbing gear, apparel, accessories) is subject to the following return and refund conditions:
Return Window: Merchandise can be returned within 15 days of delivery for a full refund or exchange.
Conditions for Returns:
Non-returnable Items:
Customer Responsibility: The customer is responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Refund for Return Shipping: If the return is due to our error (wrong item, defective product), we will provide a prepaid return shipping label and refund the original shipping charges.
Refund Amount: Refunds for merchandise returns will be issued for the product price only. Original shipping charges are non-refundable unless the return is due to our error.
Submit Request: Email your refund request to refunds@climbcentral.in with your order number, purchase details, and reason for refund.
Review Process: Our team will review your request within 2-3 business days and contact you for any additional information.
Approval/Denial: You will receive an email notification regarding the status of your refund request.
Processing: Approved refunds are processed within 7-14 business days.
Please note that payment gateway charges (typically 2-3% of transaction value) are non-refundable. These charges are deducted by our payment processor (Razorpay) and cannot be recovered.
Example: For a ₹1000 purchase with 2% gateway charges, the maximum refund amount would be ₹980 (₹1000 - ₹20 gateway charges).
Refund Method: Refunds are processed back to the original payment method used during purchase (credit card, debit card, net banking, UPI, wallet).
For refund-related queries and requests, please contact:
Email: info@climbcentral.in
Phone: +91-7011385695
Response Time: 2-3 business days
Please include your order number, purchase date, and reason for refund in all communications for faster processing.
Last Updated: January 15, 2024
Effective Date: January 1, 2024
Version: 2.1
Document ID: RP-2024-01-CCD